Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. Salesforce
  4. Salesforce Consultant
  5. ADM-261 Discussions
  6. ADM-261 Exam Topic 3 Question 24 Discussion
 Salesforce Discussions
Exam ADM-261 All Questions
Exam ADM-261 All Questions

View all questions & answers for the ADM-261 exam

Go to Exam

Salesforce Consultant ADM-261 Question # 24 Topic 3 Discussion

ADM-261 Exam Topic 3 Question 24 Discussion:
Question #: 24
Topic #: 3

Universal containers customer support management wants to provide proactive communication to customers who are likely to provide low customers satisfaction (CSAT) scores. Whatcustomer-related metric should the customer support management analyze? Choose 2 Answers
A.

Escalated cases by account month to date

B.

High priority cases opened by account month to date

C.

Time spent by account year to date

D.

New cases opened by theaccount channel

Get Premium ADM-261 Questions
Actual exam question for Salesforce ADM-261 exam by Storm73929 at Apr 28, 2026, 12:30:47 PM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit