UC has a three-tiered contactcenter.Cases are routed to Tier 1 or Tier 2 based on severity, priority, complexity, or SLAs. Cases are assigned to Tier 3 only if they are escalated by Tier 1 and Tier 2. How can UC measure case escalation?
A.
Create a case report to show all casesacross tiers filtered by an escalation flag.
B.
Create an approval process to ensure only the appropriate cases get escalated.
C.
Create a case report to show the number of cases for each tier and sort them by case owner.
D.
Create a custom trigger to generate history when cases get escalated between tiers.
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