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Salesforce Consultant ADM-261 Question # 27 Topic 3 Discussion

ADM-261 Exam Topic 3 Question 27 Discussion:
Question #: 27
Topic #: 3

Universal Containers' customer support management wants to provide proactive communications to customers who are likely to provide low customer satisfaction (CSAT) scores

Which two customer-related metrics should the customer support management analyze?

Choose 2 answers
A.

High priority cases opened by account month-to-date

B.

Time spent byaccount year-to-date

C.

Escalated cases by account month-to-date

D.

New cases opened by account channel

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Actual exam question for Salesforce ADM-261 exam by Storm23768 at Apr 28, 2026, 12:31:54 PM

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