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Salesforce Consultant ADM-261 Question # 30 Topic 4 Discussion

ADM-261 Exam Topic 4 Question 30 Discussion:
Question #: 30
Topic #: 4

Universal Containers Call Center Agents have limited visibility to customer supportlevels, resulting in inconsistent response times andlengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers
A.

Configure AssignmentRules based on Case Priority.

B.

Add the Entitlements related list to the Account Page Layout.

C.

Create a Report of all active Entitlements grouped by Customers.

D.

Configure Success, Warning, and Violation Actions for Milestones.

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Actual exam question for Salesforce ADM-261 exam by Echo7545 at Apr 28, 2026, 12:28:47 PM

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