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Salesforce Consultant ADM-261 Question # 31 Topic 4 Discussion

ADM-261 Exam Topic 4 Question 31 Discussion:
Question #: 31
Topic #: 4

Which two solutions can be used to enable agents to manage multiple cases at the sametime when designing a Contact Center? Choose 2 answers
A.

Interactive Voice Response

B.

Computer Telephone Integration

C.

Social Customer Service

D.

Live Agent

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Actual exam question for Salesforce ADM-261 exam by Nyx2663 at Apr 28, 2026, 12:29:50 PM

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