Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. Salesforce
  4. Salesforce Consultant
  5. ADM-261 Discussions
  6. ADM-261 Exam Topic 7 Question 62 Discussion
 Salesforce Discussions
Exam ADM-261 All Questions
Exam ADM-261 All Questions

View all questions & answers for the ADM-261 exam

Go to Exam

Salesforce Consultant ADM-261 Question # 62 Topic 7 Discussion

ADM-261 Exam Topic 7 Question 62 Discussion:
Question #: 62
Topic #: 7

Universal Containers' contact center manager needs to measure the following metrics:

* Agent productivity

* Customer satisfaction

Which report should a consultant recommend? (Choose 2)
A.

Average handle time

B.

First contact resolution

C.

Averagespeed to answer

D.

Escalation rate

Get Premium ADM-261 Questions
Actual exam question for Salesforce ADM-261 exam by Juno65543 at Apr 28, 2026, 12:31:14 PM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit