Salesforce Consultant ADM-261 Question # 65 Topic 7 Discussion

ADM-261 Exam Topic 7 Question 65 Discussion:

Question #: 65

Topic #: 7

A contact center manager is looking for ways tooverall cost per case.
What Salesforce metrics should the contact center manager evaluate? (Choose 2)

Average number of activities per case

Average number of articles attached to a case

Total number of cases by origin

Average customer satisfaction score by case

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Actual exam question for Salesforce ADM-261 exam by Jett35130 at Apr 28, 2026, 12:27:32 PM

Chosen Answer: A B C D
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