Salesforce Consultant ADM-261 Question # 73 Topic 8 Discussion

ADM-261 Exam Topic 8 Question 73 Discussion:

Question #: 73

Topic #: 8

Universal Container wants to measure the efficient of its Contact Center.
Which three metrics should the contact center manager analyze?

Number of Closedcases on first call

Average Number of days to close cases

Number of open cases per day

Number of cases escalated

Number of new customers added

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Actual exam question for Salesforce ADM-261 exam by Onyx21809 at Apr 28, 2026, 12:32:00 PM

Chosen Answer: A B C D E
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