Salesforce Consultant ADM-261 Question # 81 Topic 9 Discussion

ADM-261 Exam Topic 9 Question 81 Discussion:

Question #: 81

Topic #: 9

UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement? Choose 2 answers.

Implement Service Cloud console to support agents

LeverageLive Agent for web-based chat

Enable service contracts and entitlements

Implement Salesforce Knowledge on a portal

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Actual exam question for Salesforce ADM-261 exam by Eris54526 at Apr 28, 2026, 12:31:07 PM

Chosen Answer: A B C D
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