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Salesforce Consultant ADM-261 Question # 86 Topic 9 Discussion

ADM-261 Exam Topic 9 Question 86 Discussion:
Question #: 86
Topic #: 9

Which metric influences customer satisfaction? Choose 2 answers
A.

After call work

B.

Cost per call

C.

First call resolution

D.

Call quality

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Actual exam question for Salesforce ADM-261 exam by Ember2490 at Apr 28, 2026, 12:31:08 PM

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