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Salesforce Business Analyst Certified-Business-Analyst Question # 104 Topic 11 Discussion

Certified-Business-Analyst Exam Topic 11 Question 104 Discussion:
Question #: 104
Topic #: 11

Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.

What should the BA use to accomplish the goal?
A.

Business analysis plan

B.

Process mapping

C.

Change management

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Actual exam question for Salesforce Certified-Business-Analyst exam by Kai4499 at Aug 23, 2026, 12:00:33 AM

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