Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. Salesforce
  4. Salesforce Business Analyst
  5. Certified-Business-Analyst Discussions
  6. Certified-Business-Analyst Exam Topic 3 Question 24 Discussion
 Salesforce Discussions
Exam Certified-Business-Analyst All Questions
Exam Certified-Business-Analyst All Questions

View all questions & answers for the Certified-Business-Analyst exam

Go to Exam

Salesforce Business Analyst Certified-Business-Analyst Question # 24 Topic 3 Discussion

Certified-Business-Analyst Exam Topic 3 Question 24 Discussion:
Question #: 24
Topic #: 3

The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.

What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
A.

A prototype for a specific business outcome

B.

Detailed technical documentation with annotations

C.

A story using personas to illustrate potential solutions

Get Premium Certified-Business-Analyst Questions
Actual exam question for Salesforce Certified-Business-Analyst exam by Riven72297 at May 1, 2026, 11:11:41 PM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit