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Salesforce Business Analyst Certified-Business-Analyst Question # 63 Topic 7 Discussion

Certified-Business-Analyst Exam Topic 7 Question 63 Discussion:
Question #: 63
Topic #: 7

One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.

The IT team writes a functional requirement:

• Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.

Which user story should the business analyst write to describe the functional requirement?
A.

As a sales clerk, I want to see item availability and locations to help customers find items.

B.

As a general manager, I want sales clerks to have tablets so they can help customers find items.

C.

As a customer, I want sales clerks to have access to item availability to help them find items.

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Actual exam question for Salesforce Certified-Business-Analyst exam by Jett99805 at Apr 30, 2026, 3:20:50 PM

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