Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. Salesforce
  4. Salesforce Business Analyst
  5. Certified-Business-Analyst Discussions
  6. Certified-Business-Analyst Exam Topic 8 Question 75 Discussion
 Salesforce Discussions
Exam Certified-Business-Analyst All Questions
Exam Certified-Business-Analyst All Questions

View all questions & answers for the Certified-Business-Analyst exam

Go to Exam

Salesforce Business Analyst Certified-Business-Analyst Question # 75 Topic 8 Discussion

Certified-Business-Analyst Exam Topic 8 Question 75 Discussion:
Question #: 75
Topic #: 8

When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.

How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?
A.

Analyze CSAT numbers with stakeholders to identify major pain points.

B.

Facilitate workshops with stakeholders to understand priorities.

C.

Review support team feedback survey results with stakeholders.

Get Premium Certified-Business-Analyst Questions
Actual exam question for Salesforce Certified-Business-Analyst exam by Nova65643 at May 1, 2026, 4:05:33 PM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit