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Salesforce Certified Service Cloud Consultant CRT-261 Question # 19 Topic 3 Discussion

CRT-261 Exam Topic 3 Question 19 Discussion:
Question #: 19
Topic #: 3

The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.

Which reporting solution should a consultant recommend?
A.

Create a report using the Case Lifecyle report type

B.

Create a report using the Case age report type

C.

Create a report using the Case snapshot report type

D.

Create a report using the Case historical trending report type

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Actual exam question for Salesforce CRT-261 exam by Zephyr61488 at May 1, 2026, 8:35:52 PM

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