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Salesforce Certified Service Cloud Consultant CRT-261 Question # 40 Topic 5 Discussion

CRT-261 Exam Topic 5 Question 40 Discussion:
Question #: 40
Topic #: 5

The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers
A.

Number of cases closed by self-service users.

B.

Average call handle time by team.

C.

Number of Knowledge articles created each month.

D.

Number of cases created using Communities by month.

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Actual exam question for Salesforce CRT-261 exam by Rune65701 at May 1, 2026, 7:50:11 AM

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