Embedded Chat Service is a feature that can meet the requirement of allowing customers to interact real time with support agents from their computers and mobile devices. Embedded Chat Service allows administrators to embed a chat widget on any web page or mobile app that customers can use to start a live chat session with an agent. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, file transfer, and chat transfer. Verified References: : https://help.salesforce.com/s/articleView?id=sf.snapins_chat_overview.htm &type=5 : https://help.salesforce.com/s/articleView?id=sf.snapins_chat_setup.htm &type=5
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