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Salesforce Certified Service Cloud Consultant CRT-261 Question # 57 Topic 6 Discussion

CRT-261 Exam Topic 6 Question 57 Discussion:
Question #: 57
Topic #: 6

Cloud Kicks pride support to customers across the workd and uses the Lightning experince. Service agents have a set of common responses. Managers would like to consilidate the responses as Quick Text, translate them to multiple languages and share them to the correct groups of service agents.

What should a consultant recommend to meet the requirements?
A.

Use translation Workbech to localize each Quick Text.

B.

Set the Organization-Wide default to Public Ready Only.

C.

Share the Folder with Quick text for each language.

D.

Share each Quick Text individually to Public Groups.

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Actual exam question for Salesforce CRT-261 exam by Storm42035 at May 2, 2026, 9:10:29 PM

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