Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze.

Question

Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze. The app builder created separate record types for each process on the Case object. The customer support team should be unable to create new cases with the Bronze record type.
How should this requirement be met?

Accepted Answer

C. Create permission set group for Case that includes Platinum and Diamond record types.

Answer

A. Update the organization-wide defaults to private for Case.

Answer

B. Update the support team profile to remove the Bronze record type.

Answer

D. Make the record type hidden to supportusers; update sharing roles to private.

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