Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. Salesforce
  4. Salesforce Consultant
  5. Marketing-Cloud-Account-Engagement-Consultant Discussions
  6. Marketing-Cloud-Account-Engagement-Consultant Exam Topic 4 Question 36 Discussion
 Salesforce Discussions
Exam Marketing-Cloud-Account-Engagement-Consultant All Questions
Exam Marketing-Cloud-Account-Engagement-Consultant All Questions

View all questions & answers for the Marketing-Cloud-Account-Engagement-Consultant exam

Go to Exam

Salesforce Consultant Marketing-Cloud-Account-Engagement-Consultant Question # 36 Topic 4 Discussion

Marketing-Cloud-Account-Engagement-Consultant Exam Topic 4 Question 36 Discussion:
Question #: 36
Topic #: 4

LenoxSoft dispatches service technicians to customer locations when their hardware is malfunctioning. After a service call, a customer service satisfaction rating is recorded and stored on the Case object in Salesforce. The LenoxSoft marketing team would like to use a high (>8) rating to classify a prospect as "Satisfied." Satisfied customers need to be automatically added to a specific engagement program for future up-selling.

What process would accomplish this in Marketing Cloud Account Engagement?
A.

Lookup field to copy the satisfaction rating from cases to contacts and map that field to Marketing Cloud Account Engagement prospects > Dynamic list where prospects match when the prospect has a satisfaction rating over 8 > Use the dynamic list as the recipient list on an engagement program

B.

Marketing Cloud Account Engagement custom object mapped to the Case object > Dynamic list where prospects match when the

Case prospect custom object has a satisfaction rating over 8 > Use the dynamic list as the recipient

list on an engagement program

C.

Marketing Cloud Account Engagement custom object mapped to the Case object > Static list and add all prospects whose Case

prospect custom object has a satisfaction rating over 8 > Use the static list as the recipient list on

an engagement program

D.

Workflow to copy the satisfaction rating from cases to contacts and map that field to Marketing Cloud Account Engagement

prospects > Static list and add prospects who have a satisfaction rating over 8 > Use the static list as the recipient list on an engagement program

Get Premium Marketing-Cloud-Account-Engagement-Consultant Questions
Actual exam question for Salesforce Marketing-Cloud-Account-Engagement-Consultant exam by Zara36385 at May 4, 2026, 4:02:37 AM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit