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Your scenario involves customer satisfaction surveys triggered after case closure. Which platform facilitates this?
Einstein Feedback Surveys automatically sent based on case closure events and collecting customer feedback on their experience.
Process Builder sequences initiating customer satisfaction surveys upon case closure and managing survey workflow.
Flow Builder with visual interface for designing and configuring survey forms and logic for collecting feedback after case closure.
All of the above, offering various options for triggering and managing customer satisfaction surveys within case management.
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