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Salesforce Accredited Professional Certification Salesforce-Contact-Center Question # 10 Topic 2 Discussion

Salesforce-Contact-Center Exam Topic 2 Question 10 Discussion:
Question #: 10
Topic #: 2

To streamline communication and clarify case conversation history for an insurance company handling a high volume of cases, I recommend a combined approach utilizing Case Comments and Case Hierarchy, with careful consideration of Chatter's limitations:

A project sponsor has stated that their primary goal is to reduce the cost per case in the contact center.

Which standard metric should a consultant focus on improving to reduce cost per case in the contact center?
A.

Average Cases per Agent

B.

Average Resolution Time

C.

Average Handle Time

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Actual exam question for Salesforce Salesforce-Contact-Center exam by Arlo6489 at Feb 20, 2025, 7:38:43 AM

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