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Exam Salesforce-Contact-Center All Questions
Exam Salesforce-Contact-Center All Questions

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Salesforce Accredited Professional Certification Salesforce-Contact-Center Question # 12 Topic 2 Discussion

Salesforce-Contact-Center Exam Topic 2 Question 12 Discussion:
Question #: 12
Topic #: 2

You‘re deploying a new SMS channel for customer updates and notifications. Which cut-over requirement helps prevent message delivery failures and ensure customer reach?


A.

Validating customer phone numbers and carrier compatibility before activating the SMS channel.


B.

Configuring clear opt-in and opt-out mechanisms for SMS updates and notifications.


C.

Implementing message throttling and rate limiting to prevent overwhelming customers with SMS alerts.


D.

All of the above, contributing to reliable and effective SMS communication with customers.


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