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Salesforce Accredited Professional Certification Salesforce-Contact-Center Question # 20 Topic 3 Discussion

Salesforce-Contact-Center Exam Topic 3 Question 20 Discussion:
Question #: 20
Topic #: 3

I'd recommend a combination of Broadcast Alert and Broadcast Email features in Salesforce Incident Management to fulfill Ursa Major Solar's (UMS) need for efficient communication during widespread outages:

Ursa Major Solar wants to proactively start a conversation with contacted the company before in its contact center by sending the response. Which messaging channel should a consultant recommend to support the
A.

Facebook Messenger

B.

Messaging for Wed

C.

SMS

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Actual exam question for Salesforce Salesforce-Contact-Center exam by Xander80892 at May 2, 2026, 7:04:29 PM

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