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Salesforce Accredited Professional Certification Salesforce-Contact-Center Question # 34 Topic 4 Discussion

Salesforce-Contact-Center Exam Topic 4 Question 34 Discussion:
Question #: 34
Topic #: 4

The desired process of reassigning cases to a higher support tier when SLA

timelines are breached.

Ursa Major Solar needs to protect customers' private information, such as

social sty numbers, during phone interactions.

Which Service Cloud Voice feature should a consultant recommend to

accomplish this?
A.

Hierarchical Sharing Settings on Calls

B.

Collaboration on Call Recordings

C.

Pause/Resume Call Recording

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Actual exam question for Salesforce Salesforce-Contact-Center exam by Onyx7539 at May 1, 2026, 9:49:02 PM

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