The seamless transition from bot interactions to live agents in complex inquiries can be facilitated through multiple features:A. Escalation Rules automatically transfer chat sessions to agents based on predefined criteria, ensuring timely intervention.B. Contextual handoff functionality retains chat history and customer data, equipping the agent with the context needed to provide effective support immediately.C. Supervisor Console allows for manual oversight and direct chat session transfers to specific agents, enhancing control over quality and distribution of tasks.These combined features ensure a comprehensive approach to managing bot-to-agent transitions, maintaining continuity and customer satisfaction.
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