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Salesforce Accredited Professional Certification Salesforce-Contact-Center Question # 49 Topic 5 Discussion

Salesforce-Contact-Center Exam Topic 5 Question 49 Discussion:
Question #: 49
Topic #: 5

While manually changing presence status is an option, it's not the most ideal solution for Ursa Major Solar's concern about capturing call summaries in Service Cloud Voice. Here are two better suggestions:

Ursa Major Solar (UMS) would like to set up customer push notifications as part of t Engagement upgrade project.

For which channels can UMS implement this?
A.

SMS Messaging

B.

Facebook Messenger

C.

Messaging for In-App

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Actual exam question for Salesforce Salesforce-Contact-Center exam by Axel9347 at Aug 12, 2025, 12:00:12 AM

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