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Salesforce Accredited Professional Certification Salesforce-Contact-Center Question # 50 Topic 6 Discussion

Salesforce-Contact-Center Exam Topic 6 Question 50 Discussion:
Question #: 50
Topic #: 6

The company prioritizes measuring customer effort during interactions. Which KPI is best suited for this purpose?
A.

Net Promoter Score (NPS)

B.

Customer Lifetime Value (CLTV)

C.

Customer Effort Score (CES)

D.

First Contact Resolution (FCR) Rate

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Actual exam question for Salesforce Salesforce-Contact-Center exam by Orion72643 at May 4, 2026, 2:11:21 AM

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