Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. Salesforce
  4. Accredited Professional Certification
  5. Salesforce-Contact-Center Discussions
  6. Salesforce-Contact-Center Exam Topic 6 Question 55 Discussion
 Salesforce Discussions
Exam Salesforce-Contact-Center All Questions
Exam Salesforce-Contact-Center All Questions

View all questions & answers for the Salesforce-Contact-Center exam

Go to Exam

Salesforce Accredited Professional Certification Salesforce-Contact-Center Question # 55 Topic 6 Discussion

Salesforce-Contact-Center Exam Topic 6 Question 55 Discussion:
Question #: 55
Topic #: 6

To comply with the "Eliminate duplicate email attachments" setting while processing PDFs in a high-volume email environment, the consultant should consider this approach:

Universal Containers (UC) has a support center where teams work according to a defined set of business hours. UC has set up an escalation process and would like to help customers outside of business hours in case of an escalation.

How should a consultant recommend UC configure this solution?
A.

Set up the organization's default business hours and create an escalation

rule where the case matches the criteria associated with different business

hours.

B.

Create an Apex trigger that checks the default business hours and the

business hours on an escalation.

C.

Set up the organization's default business hours and set up another set of

business ho the second option

Get Premium Salesforce-Contact-Center Questions
Actual exam question for Salesforce Salesforce-Contact-Center exam by Lyric628 at May 4, 2026, 4:21:38 AM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit