For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use forassociating a Loyalty Program Member with a Case?
A.
Add the loyalty Program Members' related list on the Case page layout
B.
Add the 'Create Case' action on the Loyalty Program Member page layout
C.
Add the 'Associate Program Member' action on Case pagelayout
D.
Add the 'Cases' related list on the Loyalty Program Member page layout
For integrating Loyalty Management and Service Cloud, a Technical Consultant should use the following methods to associate a Loyalty Program Member with a Case:
Add the Loyalty Program Members' related list on the Case page layout (A): This allows agents to view and access loyalty program member information directly from a Case record.
Add the 'Cases' related list on the Loyalty Program Member page layout (D): This enables the viewing and management of cases related to a specific loyalty program member from their loyalty member record.
These configurations enhance the integration between Loyalty Management and Service Cloud, providing a seamless experience for service agents handling loyalty program members' inquiries and cases.
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