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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 1 Topic 1 Discussion

Service-Cloud-Consultant Exam Topic 1 Question 1 Discussion:
Question #: 1
Topic #: 1

Universal Containers has recently implemented a new CTI system, Knowledge base, and Einstein Chatbots to interact with customers. The VP of

support and services has asked for additional system improvements to facilitate customer self-service.

What should the consultant recommend?

A.

Have customers search the Knowledge base for solutions.

B.

Provide a toll-free customer support phone number.

C.

Create an Experience Cloud site for customers.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Riven2216 at Feb 7, 2025, 11:47:38 PM

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