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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 2 Topic 1 Discussion

Service-Cloud-Consultant Exam Topic 1 Question 2 Discussion:
Question #: 2
Topic #: 1

The VP of service at Universal Containers wants to make it easier and faster for support

agents to send Knowledge articles to the customer.

What should a consultant configure to send the article to the customer?

A.

Create an auto-response rule that links to Knowledge articles.

B.

Create a Macro to send an email with Knowledge articles.

C.

Set up the Case Deflection component to share Knowledge articles.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Zane4751 at Mar 1, 2025, 1:53:49 PM

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