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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 3 Topic 1 Discussion

Service-Cloud-Consultant Exam Topic 1 Question 3 Discussion:
Question #: 3
Topic #: 1

Universal Containers wants to implement best practices for its customer support teams and

has decided to follow a Knowledge Centered Support (KCS) methodology.

Which benefit can be expected?

A.

Reduced post-interaction time

B.

Reduced first contact resolution time

C.

Reduced issue resolution time

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Axel5429 at Mar 4, 2025, 11:15:16 PM

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