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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 12 Topic 2 Discussion

Service-Cloud-Consultant Exam Topic 2 Question 12 Discussion:
Question #: 12
Topic #: 2

Universal Containers has recently implemented Chat and is looking for recommendations about how to improve agents’ ability to find the appropriate answer while chatting with customers.

What should a consultant recommend to meet this requirement?
A.

Einstein Reply Recommendations

B.

Einstein Article Recommendations

C.

Action & Recommendations component

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Dune83093 at May 2, 2026, 5:20:05 AM

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