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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 13 Topic 2 Discussion

Service-Cloud-Consultant Exam Topic 2 Question 13 Discussion:
Question #: 13
Topic #: 2

Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a way to improve service agent efficiency.

A recent study found agents spend a lot of time searching for articles, manually copying text from the article, and pasting it into responses.

What should a consultant recommend as a solution?
A.

Set up quick text options in the utility bar to add article links.

B.

Configure Lightning Knowledge component and related list actions.

C.

Configure Lightning Knowledge component to auto attach article PDF.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Zephyr12599 at May 1, 2026, 4:20:40 PM

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