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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 16 Topic 2 Discussion

Service-Cloud-Consultant Exam Topic 2 Question 16 Discussion:
Question #: 16
Topic #: 2

Support agents at Universal Containers are entering customer contact information in multiple ways. Management is concerned about the high likelihood of duplicate customer contact information being entered.

What should the consultant recommend to prevent duplicate records from being created?
A.

Configure and activate Duplicate Management.

B.

Grant "View All Data" and instruct them to search.

C.

Implement Apex triggers for Contact.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Nova54348 at May 2, 2026, 5:53:13 PM

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