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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 20 Topic 3 Discussion

Service-Cloud-Consultant Exam Topic 3 Question 20 Discussion:
Question #: 20
Topic #: 3

Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and

Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases.

What should a consultant recommend to meet the requirements?
A.

Add the Account object to Recent Items utility.

B.

Include the History utility in the console app.

C.

Mention the case number in a Chatter group.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Eris3731 at May 1, 2026, 5:04:27 PM

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