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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 21 Topic 3 Discussion

Service-Cloud-Consultant Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

The support manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce admin

has identified hundreds of cases that are closed but still owned by a queue.

Which solution should a consultant recommend?
A.

Use Data Loader periodically to assign these cases to a default owner.

B.

Create a case validation rule to ensure cases are owned by a user when closed.

C.

Create a case assignment rule to ensure cases are owned by a user when closed.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Blaise4376 at May 1, 2026, 3:56:41 PM

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