Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. Salesforce
  4. Certified Service Cloud Consultant
  5. Service-Cloud-Consultant Discussions
  6. Service-Cloud-Consultant Exam Topic 4 Question 31 Discussion
 Salesforce Discussions
Exam Service-Cloud-Consultant All Questions
Exam Service-Cloud-Consultant All Questions

View all questions & answers for the Service-Cloud-Consultant exam

Go to Exam

Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 31 Topic 4 Discussion

Service-Cloud-Consultant Exam Topic 4 Question 31 Discussion:
Question #: 31
Topic #: 4

The Universal Containers (UC) customer support organization has implemented Knowledge-Centered Support (KCS) in its call center. However, the call center management thinks that agents should contribute new Knowledge articles more often.

What should UC do to address this situation?
A.

Measure and reward agents based on the number of new articles submitted for approval.

B.

Measure and reward agents based on the number of new articles approved for publication.

C.

Require agents to check a box on the case when submitting a new suggested article.

Get Premium Service-Cloud-Consultant Questions
Actual exam question for Salesforce Service-Cloud-Consultant exam by Tess66390 at May 4, 2026, 4:18:25 AM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit