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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 40 Topic 5 Discussion

Service-Cloud-Consultant Exam Topic 5 Question 40 Discussion:
Question #: 40
Topic #: 5

A recent work task analysis for a service center revealed that service agents perform the

same steps when closing a case and sending a survey through email. These steps take around 1

minute per case. With millions of cases closed each year, it is important to improve efficiency of this

operation. the

What is a recommended Service Cloud feature that improves the process?
A.

Macros

B.

Global Quick Action

C.

Quick text

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Orion5604 at May 3, 2026, 12:09:41 AM

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