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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 42 Topic 5 Discussion

Service-Cloud-Consultant Exam Topic 5 Question 42 Discussion:
Question #: 42
Topic #: 5

Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a pilot group of users revealed they would like

a quick way to navigate the console, including changing tabs, saving records, and searching.

What is the recommended feature to improve productivity?
A.

Keyboard shortcuts

B.

Quick text

C.

Custom macros

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Kai5183 at May 1, 2026, 6:07:04 PM

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