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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 49 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 49 Discussion:
Question #: 49
Topic #: 6

Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency

of the support team. The company uses key performance indicators (KPIs) to measure the success of

the implementation.

Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?
A.

Average Handle Time

B.

Reduced Call Volume

C.

Total Open Cases

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Cyra9105 at May 2, 2026, 7:01:47 PM

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