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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 51 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 51 Discussion:
Question #: 51
Topic #: 6

The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the

relevant information more quickly.

Which feature should the consultant recommend?
A.

Einstein Bots 27: B is correct answer

B.

Einstein Article Recommendations

C.

Einstein Reply Recommendations

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Nyx2118 at May 3, 2026, 6:29:25 PM

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