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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 59 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 59 Discussion:
Question #: 59
Topic #: 6

Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to

create a swarm in Slack to pull in experts from multiple CK departments.

What should the consultant recommend to an agent who wants to launch a Slack Swarm?
A.

Escalation rules

B.

Apex trigger

C.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Quill18638 at May 2, 2026, 7:32:19 PM

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