Pre-Summer Special Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: validbest

Discussions
  1. Home
  2. Discussions
  3. Salesforce
  4. Certified Service Cloud Consultant
  5. Service-Cloud-Consultant Discussions
  6. Service-Cloud-Consultant Exam Topic 7 Question 61 Discussion
 Salesforce Discussions
Exam Service-Cloud-Consultant All Questions
Exam Service-Cloud-Consultant All Questions

View all questions & answers for the Service-Cloud-Consultant exam

Go to Exam

Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 61 Topic 7 Discussion

Service-Cloud-Consultant Exam Topic 7 Question 61 Discussion:
Question #: 61
Topic #: 7

Cloud Kicks uses Einstein Next Best Action to help service agents when working on a

customer case. Multiple service agents work on the same case.

What should a consultant configure to show service agents when items were started, paused,

resumed, and completed?
A.

Case History related list

B.

Actions & Recommendations component

C.

Activity analytics tab

Get Premium Service-Cloud-Consultant Questions
Actual exam question for Salesforce Service-Cloud-Consultant exam by Milo378 at Apr 30, 2026, 3:13:38 PM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit