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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 64 Topic 7 Discussion

Service-Cloud-Consultant Exam Topic 7 Question 64 Discussion:
Question #: 64
Topic #: 7

Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents’ daily call volume, including related case and contact information.

How should the consultant recommend the report be created?
A.

Build a report on Products with Activities grouped by owner.

B.

Create a Custom Report type with Activities as the primary object.

C.

Customize the My Team's Calls This Week standard report.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Phoenix92014 at May 3, 2026, 5:52:32 PM

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