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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 74 Topic 8 Discussion

Service-Cloud-Consultant Exam Topic 8 Question 74 Discussion:
Question #: 74
Topic #: 8

Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced.

What should the consultant recommend to gather information efficiently on Knowledge article usefulness?
A.

Develop custom Knowledge reports and dashboards.

B.

Create a review board to evaluate and manage Knowledge articles.

C.

Install the Knowledge Base Dashboards & Reports AppExchange package.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Lyric7915 at May 2, 2026, 9:41:32 PM

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