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Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant Question # 75 Topic 8 Discussion

Service-Cloud-Consultant Exam Topic 8 Question 75 Discussion:
Question #: 75
Topic #: 8

Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support. Support agents are certified on one or more specific product lines. CK

would like to provide support through multiple channels. CK wants to ensure a consistent customer experience.

Which solution should the consultant recommend to meet the requirements?
A.

Omni Channel with Queue-Based Routing

B.

Omni-Channel with Capacity-Based Routing

C.

Omni-Channel with Einstein Case Routing

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Milo6848 at May 2, 2026, 10:06:16 PM

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