Several Scrum Masters seem to be deadlocked in a disagreement on what to do about a shared issue. What is an appropriate coaching technique for the RTE to use?
A.
Performing an empirical assessment of the problem using metrics
B.
Asking powerful questions to invite creativity and new possibilities
C.
Being the final "decision making authority" once all views have been heard
D.
Bringing fresh emphasis to lean-agile's respect for people and culture
In the SAFe framework, the Release Train Engineer (RTE) is a servant leader and coach for the Agile Release Train (ART). When Scrum Masters are deadlocked in a disagreement, the RTE’s role is not to be the decision-making authority but to facilitate problem-solving among the teams. One effective coaching technique is to ask powerful questions that invite creativity and new possibilities. This approach aligns with the RTE’s responsibility to coach leaders, teams, and Scrum Masters in the new mindset and processes, helping them to navigate through conflicts and find solutions collaboratively12. By asking thought-provoking questions, the RTE encourages Scrum Masters to think outside the box and explore different perspectives, leading to a resolution that is owned by the team and is more likely to be effective and sustainable.
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