ServiceNow CIS-Customer Service Management CIS-CSM Question # 14 Topic 2 Discussion

CIS-CSM Exam Topic 2 Question 14 Discussion:

Question #: 14

Topic #: 2

Out-of-box, which functionality handles state transitioning for case management?

Business Rules

Flows

Workflows

State Flows

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Actual exam question for ServiceNow CIS-CSM exam by Lyric7681 at May 2, 2026, 9:07:07 PM

Chosen Answer: A B C D
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